General FAQ's

 

How long have we been in business?

We had our first guest in 1994

 

Do you have quantity discounts?

We offer group discounts for 10 - 19 and 19 - 50

 

How far is the nearest major airport?

Jacksonville International is 65 miles from Bienville. Private jets can land at Lake City Regional which is 20 miles from Bienville (8000 ft. runway – (386) 752-1066

 

Do you provide airport transportation from either?

Vehicle rentals can be arranged for Lake City Airport arrivals through Enterprise Rentals of Lake City. You can make the arrangements by dialing (386) 755-4005. Enterprise will have the rental delivered to the airport for your arrival. We do not provide transportation from Jacksonville either. Individuals or small groups would need to rent a car or minivan. For large corporate groups you can call Carey Transportation at (800) 829-7433 - based at Jacksonville International - for sedan or motor coach shuttles.

 

What is the largest group you can accommodate?

We can house 50 guests at a time.

 

What is the deposit policy?

A 40% deposit of the total is required to make a reservation. Please refer to the outlined Deposit Policy under Rules/Standards  

 

Can I change the activity that I am scheduled for once I arrive?

Activity changes and guide requests can not be changed upon arrival. Activity changes need to take place 48 hours out.

 

What if I do not show up or some of my guest do not show?

There will be no refunds.

 

Can you bill me for the balance owed when I leave?

All outstanding balances are to be paid prior to arrival or at check out, there will be no billing.

 

Can my guests pay portions of the trip balance when we check out?

The guest listed on the reservation will be responsible for ALL fees and payment, there is no bill splittng, NO EXCEPTIONS.

 

What time can we check in and what time do we check out?

Check in is between 1 PM - 5 PM on the day of your arrival. Check out is at the conclusion of the last AM activity, however we ask that you remove your luggage and personal effects from your room by 9 AM on the morning of your departure.

 

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